CUSTOMER COMMUNICATIONS
The texts that kill dry runs write themselves
Booking confirmations, day-before reminders, driver-en-route, rental-ending nudges, completion thank-yous — queued automatically from job events, in your words, reviewed in one outbox.
In every 7-day free trial — no demo call.
Event-driven, not memory-driven
A booking queues the confirmation. A driver going en-route queues the heads-up. A rental ending tomorrow queues the reminder. Nobody has to remember.
Your voice
Every template is editable in plain English with placeholders — {name}, {size}, {date}, {address}. Turn any event off per company.
Two-way, into the job
Customer portal messages land on the job's chat and light the board — dispatch sees the request exactly where the job lives.
How it works
- 1The Outbox shows everything queued and sent; SMS/email sending activates with messaging keys.
- 2T-2/T-1 rental-end reminders sweep the book — deduplicated, never spammy.
- 3The customer portal lets customers request pickups, swaps, and extra days — requests post to the job, dispatch stays in control.
- 4Templates ship with proven defaults; edit them once and they're yours.
Operators ask
Will this spam my customers?
No — messages queue off real job events, deduplicated, and you can review the outbox before anything sends.
Can I write my own messages?
Every template is plain English with placeholders. Your words, our timing.
What kills dry runs, exactly?
The day-before reminder ('is the gate unlocked? is the car moved?') and the en-route text. Customers who know you're coming are ready when you get there.